Unable launch Sickrage

Hello,

I have a mistake error, since today, i can’t launch my Sickrage and i don’t understand why…

I have stop and restart synology package but same issue

Fri Dec 13 12:02:53 CET 2019
Starting sickrage command /volume1/@appstore/sickrage/env/bin/python /volume1/@appstore/sickrage/share/SiCKRAGE/SiCKRAGE.py --daemon --pidfile /volume1/@appstore/sickrage/var/sickrage.pid --config /volume1/@appstore/sickrage/var/config.ini --datadir /volume1/@appstore/sickrage/var/ 
2019-12-13 12:03:19 DEBUG::CORE::Parsed Show.Name.S02E03.HDTV.XviD-RLSGROUP into SHOW:[Show Name] SEASON:[02] EPISODE:[03] GROUP:[RLSGROUP] ABD:[False] ANIME:[False] REGEX:[standard]
2019-12-13 12:03:19 DEBUG::CORE::Found codec for 'Show Name: Ep Name'.
2019-12-13 12:03:19 DEBUG::CORE::Episode has no release group, replacing it with 'RLSGROUP'
2019-12-13 12:03:19 DEBUG::CORE::Formatting pattern: %SN_%0Sx%0E_%EN -> Show Name_02x03_Ep Name
2019-12-13 12:03:19 DEBUG::CORE::Parsed Show.Name.S02E03.HDTV.XviD-RLSGROUP into SHOW:[Show Name] SEASON:[02] EPISODE:[03] GROUP:[RLSGROUP] ABD:[False] ANIME:[False] REGEX:[standard]
2019-12-13 12:03:19 DEBUG::CORE::Found codec for 'Show Name: Ep Name'.
2019-12-13 12:03:19 DEBUG::CORE::Episode has no release group, replacing it with 'RLSGROUP'
2019-12-13 12:03:19 DEBUG::CORE::Formatting pattern: Saison %0S -> Saison 02
2019-12-13 12:03:19 DEBUG::CORE::Trying to parse Show Name_02x03_Ep Name.ext
2019-12-13 12:03:19 DEBUG::CORE::Parsed Show Name_02x03_Ep Name.ext into SHOW:[Show Name] SEASON:[02] EPISODE:[03] ABD:[False] ANIME:[False] REGEX:[fov]
2019-12-13 12:03:19 DEBUG::CORE::Parsed Show Name_02x03_Ep Name.ext into SHOW:[Show Name] SEASON:[02] EPISODE:[03] ABD:[False] ANIME:[False] REGEX:[fov]
2019-12-13 12:03:19 DEBUG::VERSIONUPDATER::Executing /usr/local/git/bin/git rev-parse HEAD with your shell in /volume1/@appstore/sickrage/share/SiCKRAGE
2019-12-13 12:03:19 DEBUG::VERSIONUPDATER::/usr/local/git/bin/git rev-parse HEAD : returned successful
2019-12-13 12:03:19 DEBUG::VERSIONUPDATER::Executing /usr/local/git/bin/git remote update with your shell in /volume1/@appstore/sickrage/share/SiCKRAGE
2019-12-13 12:03:19 DEBUG::TZUPDATER::GET URL: https://cdn.sickrage.ca/network_timezones/ [Status: 200]
2019-12-13 12:03:19 DEBUG::TZUPDATER::User-Agent: SiCKRAGE.CE.1/(Linux;3.10.77;29b11a62-1d98-11ea-861c-bc5ff4a32497)
2019-12-13 12:03:20 DEBUG::QUICKSEARCH-CACHE::Loaded 98 shows to QuickSearch cache
2019-12-13 12:03:20 DEBUG::QUICKSEARCH-CACHE::Loaded 5381 episodes to QuickSearch cache
2019-12-13 12:03:20 INFO::CORE::SiCKRAGE :: STARTED
2019-12-13 12:03:20 INFO::CORE::SiCKRAGE :: APP VERSION:[9.4.186]
2019-12-13 12:03:20 INFO::CORE::SiCKRAGE :: CONFIG VERSION:[v15]
2019-12-13 12:03:20 INFO::CORE::SiCKRAGE :: DATABASE VERSION:[v10]
2019-12-13 12:03:20 INFO::CORE::SiCKRAGE :: DATABASE TYPE:[sqlite]
2019-12-13 12:03:20 INFO::CORE::SiCKRAGE :: URL:[https://192.168.35.35:8899]
2019-12-13 12:03:21 DEBUG::VERSIONUPDATER::/usr/local/git/bin/git remote update : returned successful
2019-12-13 12:03:21 DEBUG::VERSIONUPDATER::Executing /usr/local/git/bin/git symbolic-ref -q HEAD with your shell in /volume1/@appstore/sickrage/share/SiCKRAGE
2019-12-13 12:03:21 DEBUG::VERSIONUPDATER::/usr/local/git/bin/git symbolic-ref -q HEAD : returned successful
2019-12-13 12:03:21 DEBUG::VERSIONUPDATER::Executing /usr/local/git/bin/git rev-list --left-right origin/master...HEAD with your shell in /volume1/@appstore/sickrage/share/SiCKRAGE
2019-12-13 12:03:21 DEBUG::VERSIONUPDATER::/usr/local/git/bin/git rev-list --left-right origin/master...HEAD : returned successful
2019-12-13 12:03:21 DEBUG::VERSIONUPDATER::Executing /usr/local/git/bin/git symbolic-ref -q HEAD with your shell in /volume1/@appstore/sickrage/share/SiCKRAGE
2019-12-13 12:03:21 DEBUG::VERSIONUPDATER::/usr/local/git/bin/git symbolic-ref -q HEAD : returned successful
2019-12-13 12:03:21 DEBUG::VERSIONUPDATER::Executing /usr/local/git/bin/git rev-parse --verify --quiet origin/master with your shell in /volume1/@appstore/sickrage/share/SiCKRAGE
2019-12-13 12:03:21 DEBUG::VERSIONUPDATER::/usr/local/git/bin/git rev-parse --verify --quiet origin/master : returned successful
2019-12-13 12:03:21 WARNING::VERSIONUPDATER::Unable to contact server, can't check for update: IndexError('tuple index out of range',)
2019-12-13 12:03:24 INFO::NAMECACHE::Checking for SiCKRAGE scene exception updates on theTVDB
2019-12-13 12:03:24 DEBUG::NAMECACHE::GET URL: https://cdn.sickrage.ca/scene_exceptions/ [Status: 200]
2019-12-13 12:03:24 DEBUG::NAMECACHE::User-Agent: SiCKRAGE.CE.1/(Linux;3.10.77;29b11a62-1d98-11ea-861c-bc5ff4a32497)

What’s the problem ?

Rgds
Akhlan

New update for Synology is out

I have done the 9.4.188-1 updtae and same issue…

Mon Dec 16 12:57:09 CET 2019
Starting sickrage command /volume1/@appstore/sickrage/env/bin/python /volume1/@appstore/sickrage/share/SiCKRAGE/SiCKRAGE.py --daemon --pidfile /volume1/@appstore/sickrage/var/sickrage.pid --config /volume1/@appstore/sickrage/var/config.ini --datadir /volume1/@appstore/sickrage/var/ 
2019-12-16 12:57:13 DEBUG::CORE::Parsed Show.Name.S02E03.HDTV.XviD-RLSGROUP into SHOW:[Show Name] SEASON:[02] EPISODE:[03] GROUP:[RLSGROUP] ABD:[False] ANIME:[False] REGEX:[standard]
2019-12-16 12:57:13 DEBUG::CORE::Found codec for 'Show Name: Ep Name'.
2019-12-16 12:57:13 DEBUG::CORE::Episode has no release group, replacing it with 'RLSGROUP'
2019-12-16 12:57:13 DEBUG::CORE::Formatting pattern: %SN_%0Sx%0E_%EN -> Show Name_02x03_Ep Name
2019-12-16 12:57:13 DEBUG::CORE::Parsed Show.Name.S02E03.HDTV.XviD-RLSGROUP into SHOW:[Show Name] SEASON:[02] EPISODE:[03] GROUP:[RLSGROUP] ABD:[False] ANIME:[False] REGEX:[standard]
2019-12-16 12:57:13 DEBUG::CORE::Found codec for 'Show Name: Ep Name'.
2019-12-16 12:57:13 DEBUG::CORE::Episode has no release group, replacing it with 'RLSGROUP'
2019-12-16 12:57:13 DEBUG::CORE::Formatting pattern: Saison %0S -> Saison 02
2019-12-16 12:57:13 DEBUG::CORE::Trying to parse Show Name_02x03_Ep Name.ext
2019-12-16 12:57:13 DEBUG::CORE::Parsed Show Name_02x03_Ep Name.ext into SHOW:[Show Name] SEASON:[02] EPISODE:[03] ABD:[False] ANIME:[False] REGEX:[fov]
2019-12-16 12:57:13 DEBUG::CORE::Parsed Show Name_02x03_Ep Name.ext into SHOW:[Show Name] SEASON:[02] EPISODE:[03] ABD:[False] ANIME:[False] REGEX:[fov]
2019-12-16 12:57:13 DEBUG::VERSIONUPDATER::Executing /usr/local/git/bin/git rev-parse HEAD with your shell in /volume1/@appstore/sickrage/share/SiCKRAGE
2019-12-16 12:57:13 DEBUG::VERSIONUPDATER::/usr/local/git/bin/git rev-parse HEAD : returned successful
2019-12-16 12:57:13 DEBUG::VERSIONUPDATER::Executing /usr/local/git/bin/git remote update with your shell in /volume1/@appstore/sickrage/share/SiCKRAGE
2019-12-16 12:57:13 DEBUG::TZUPDATER::GET URL: https://cdn.sickrage.ca/network_timezones/ [Status: 200]
2019-12-16 12:57:13 DEBUG::TZUPDATER::User-Agent: SiCKRAGE.CE.1/(Linux;3.10.77;31d31d78-1ffb-11ea-8ed0-bc5ff4a32497)
2019-12-16 12:57:13 INFO::CORE::SiCKRAGE :: STARTED
2019-12-16 12:57:13 INFO::CORE::SiCKRAGE :: APP VERSION:[9.4.188]
2019-12-16 12:57:13 INFO::CORE::SiCKRAGE :: CONFIG VERSION:[v15]
2019-12-16 12:57:13 INFO::CORE::SiCKRAGE :: DATABASE VERSION:[v10]
2019-12-16 12:57:13 INFO::CORE::SiCKRAGE :: DATABASE TYPE:[sqlite]
2019-12-16 12:57:13 INFO::CORE::SiCKRAGE :: URL:[https://192.168.35.35:8899]
2019-12-16 12:57:14 DEBUG::VERSIONUPDATER::/usr/local/git/bin/git remote update : returned successful
2019-12-16 12:57:14 DEBUG::VERSIONUPDATER::Executing /usr/local/git/bin/git symbolic-ref -q HEAD with your shell in /volume1/@appstore/sickrage/share/SiCKRAGE
2019-12-16 12:57:14 DEBUG::VERSIONUPDATER::/usr/local/git/bin/git symbolic-ref -q HEAD : returned successful
2019-12-16 12:57:14 DEBUG::VERSIONUPDATER::Executing /usr/local/git/bin/git rev-list --left-right origin/master...HEAD with your shell in /volume1/@appstore/sickrage/share/SiCKRAGE
2019-12-16 12:57:14 DEBUG::VERSIONUPDATER::/usr/local/git/bin/git rev-list --left-right origin/master...HEAD : returned successful
2019-12-16 12:57:14 DEBUG::VERSIONUPDATER::Executing /usr/local/git/bin/git symbolic-ref -q HEAD with your shell in /volume1/@appstore/sickrage/share/SiCKRAGE
2019-12-16 12:57:14 DEBUG::VERSIONUPDATER::/usr/local/git/bin/git symbolic-ref -q HEAD : returned successful
2019-12-16 12:57:14 DEBUG::VERSIONUPDATER::Executing /usr/local/git/bin/git rev-parse --verify --quiet origin/master with your shell in /volume1/@appstore/sickrage/share/SiCKRAGE
2019-12-16 12:57:14 DEBUG::VERSIONUPDATER::/usr/local/git/bin/git rev-parse --verify --quiet origin/master : returned successful
2019-12-16 12:57:16 DEBUG::QUICKSEARCH-CACHE::Loaded 98 shows to QuickSearch cache
2019-12-16 12:57:16 DEBUG::QUICKSEARCH-CACHE::Loaded 5387 episodes to QuickSearch cache
2019-12-16 12:57:17 INFO::NAMECACHE::Checking for SiCKRAGE scene exception updates on theTVDB
2019-12-16 12:57:18 DEBUG::NAMECACHE::GET URL: https://cdn.sickrage.ca/scene_exceptions/ [Status: 200]
2019-12-16 12:57:18 DEBUG::NAMECACHE::User-Agent: SiCKRAGE.CE.1/(Linux;3.10.77;31d31d78-1ffb-11ea-8ed0-bc5ff4a32497)
2019-12-16 12:57:18 INFO::NAMECACHE::Checking for XEM scene exception updates
2019-12-16 12:57:18 DEBUG::NAMECACHE::GET URL: http://thexem.de/map/allNames?origin=tvdb&seasonNumbers=1 [Status: 200]
2019-12-16 12:57:18 DEBUG::NAMECACHE::User-Agent: SiCKRAGE.CE.1/(Linux;3.10.77;31d31d78-1ffb-11ea-8ed0-bc5ff4a32497)
2019-12-16 12:57:18 INFO::NAMECACHE::Checking for AniDB scene exception updates

I have a second Synology and no problem on it, i don’t understand :frowning:

1 Like

I’m alone with this problem ?

The ip address and port is correct ?
URL:[https://192.168.35.35:8899]

I haven’t see the HTTPS… I have try to put https in this post (Https on Synology) but I haven’t been able to configure:

HTTPS certificate: /usr/local/sickrage/var/certificate.crt
HTTPS key: /usr/local/sickrage/var/private.key

I think I checked the HTTPS box but without configuring the certificates, so I have a bug.

If I add in a switch to disable HTTPS via command line would you be able to startup SR and go in and make the config changes then save ?

Yes, i could change the config in ssh

Not sure if it is related, but I am getting the same error message:

VERSIONUPDATER::Unable to contact server, can’t check for update: IndexError(‘tuple index out of range’)

This is on an install on Debian.

Manually update synology package then

Have you had time to advance about my problem?? I haven’t Sickrage since 3 weeks, i’m sad… :wink:

I’ll take a look later tomorrow night

tks a lot, i’m addict to Sickrage :wink: :smiley:

I’ll begin work on this now but may need to rush out as we are expecting the birth of a new addition to our family anytime now :slight_smile:

Welcome echel0n junior so :wink: :smiley:

Baby boy was born Jan 4th, 7lbs and 7 ounces :slight_smile:
email me you’re config.ini and privatekey.pem files to [email protected]

3 Likes

Congratulations to both parents :wink:

files send :wink:

I looked over the config and don’t see HTTPS enabled at all on my end, however you can try and start SR with --host 0.0.0.0 and see if that resolves the issue, remember its port 8899

I don’t understand how use “–host 0.0.0.0”

http://0.0.0.0:8899/
https://0.0.0.0:8899/

same issue :frowning: