Sickrage deletes files post-processing

General Support
#1

Since a few days (2-4) files get deleted when sickrage does it’s post-processing.

2018-12-14 11:56:04 INFO::POSTPROCESSORQUEUE-AUTO::Finished auto post-processing job for: \pc-rhhl\d$\Downloads\Torrents
2018-12-14 11:56:04 INFO::POSTPROCESSORQUEUE-AUTO::Successfully processed
2018-12-14 11:56:02 INFO::POSTPROCESSORQUEUE-AUTO::Deleting folder: \pc-rhhl\d$\Downloads\Torrents\South.Park.S22E10.1080p.WEB.h264-TBS[rarbg]
2018-12-14 11:55:48 INFO::POSTPROCESSORQUEUE-AUTO::Processing \pc-rhhl\d$\Downloads\Torrents
2018-12-14 11:55:47 INFO::POSTPROCESSORQUEUE-AUTO::Started auto post-processing job for: \pc-rhhl\d$\Downloads\Torrents
2018-12-14 11:55:47 INFO::DAILYSEARCHER::Auto post-processing job for \pc-rhhl\d$\Downloads\Torrents has been added to the queue

However, the file does not show up in it’s target folder. It’s just gone.

I haven’t been able to determine the source of this issue and it has happened before in the past. The issue just seems to come and go without any obvious pattern. Any suggestions?

Edit: with in the past I am referring to before I moved Sickrage to a separate VM and was still running the old version.This is the first instance of this problem I am seeing since I upgraded to the new UI.

#2

Please enable debugging from settings and reply if it happens again the new log snippet.
Hard to diagnose what is causing it without seeing more info.

#3

2018-12-19 18:17:30 DEBUG::POSTPROCESSORQUEUE-AUTO::GET URL: https://api.thetvdb.com/search/series?name=ray%20donovan [Status: 200]
2018-12-19 18:17:30 DEBUG::POSTPROCESSORQUEUE-AUTO::User-Agent: SiCKRAGE.CE.1/(Windows;10;01488ec0-014e-11e9-a104-00155d010a22)
2018-12-19 18:17:30 DEBUG::POSTPROCESSORQUEUE-AUTO::Parsed Ray.Donovan.S06E08.Who.Once.Was.Dead.720p.AMZN.WEB-DL.DDP5.1.H.264-NTb.mkv into SHOW:[Ray Donovan] SEASON:[06] EPISODE:[08] GROUP:[NTb] ABD:[False] ANIME:[False] REGEX:[standard]
2018-12-19 18:17:31 DEBUG::POSTPROCESSORQUEUE-AUTO::Processing folder \pc-rhhl\d$\Downloads\Torrents\Ray.Donovan.S06E08.Who.Once.Was.Dead.720p.AMZN.WEBRip.DDP5.1.x264-NTb[rarbg]
2018-12-19 18:17:32 DEBUG::POSTPROCESSORQUEUE-AUTO::Trying to find show ray donovan on indexer theTVDB
2018-12-19 18:17:32 DEBUG::POSTPROCESSORQUEUE-AUTO::Searching for show by name: ray donovan
2018-12-19 18:17:32 DEBUG::POSTPROCESSORQUEUE-AUTO::GET URL: https://api.thetvdb.com/search/series?name=ray%20donovan [Status: 200]
2018-12-19 18:17:32 DEBUG::POSTPROCESSORQUEUE-AUTO::User-Agent: SiCKRAGE.CE.1/(Windows;10;01488ec0-014e-11e9-a104-00155d010a22)
2018-12-19 18:17:33 DEBUG::POSTPROCESSORQUEUE-AUTO::Parsed Ray.Donovan.S06E08.Who.Once.Was.Dead.720p.AMZN.WEB-DL.DDP5.1.H.264-NTb.mkv into SHOW:[Ray Donovan] SEASON:[06] EPISODE:[08] GROUP:[NTb] ABD:[False] ANIME:[False] REGEX:[standard]
2018-12-19 18:17:35 DEBUG::POSTPROCESSORQUEUE-AUTO::Skipping already processed file: Ray.Donovan.S06E08.Who.Once.Was.Dead.720p.AMZN.WEB-DL.DDP5.1.H.264-NTb.mkv
2018-12-19 18:17:35 DEBUG::POSTPROCESSORQUEUE-AUTO::Found unwanted files: [u’Ray.Donovan.S06E08.Who.Once.Was.Dead.720p.AMZN.WEB-DL.DDP5.1.H.264-NTb.mkv’]
2018-12-19 18:17:35 DEBUG::POSTPROCESSORQUEUE-AUTO::Deleting file Ray.Donovan.S06E08.Who.Once.Was.Dead.720p.AMZN.WEB-DL.DDP5.1.H.264-NTb.mkv
2018-12-19 18:17:35 INFO::POSTPROCESSORQUEUE-AUTO::Deleting folder: \pc-rhhl\d$\Downloads\Torrents\Ray.Donovan.S06E08.Who.Once.Was.Dead.720p.AMZN.WEBRip.DDP5.1.x264-NTb[rarbg]
2018-12-19 18:17:35 DEBUG::POSTPROCESSORQUEUE-AUTO::Deleted folder: \pc-rhhl\d$\Downloads\Torrents\Ray.Donovan.S06E08.Who.Once.Was.Dead.720p.AMZN.WEBRip.DDP5.1.x264-NTb[rarbg]
2018-12-19 18:17:35 INFO::POSTPROCESSORQUEUE-AUTO::Successfully processed

Here is a log file of another instance of this issue. It seems to identify the just downloaded file as unwanted.

#4

In that log it states its skipping an already processed episode

#5

Well this is the log of the 2nd attempt to download the file. Logs of the first attempt had already rotated out. I used the mark as failed feature to re-download.

First attempt disappeared from my disk as well obviously.

I’ll try to capture a first attempt. I have reduced the number of search providers to lower the amount of logs generated.

#6

Did you find a solution?