Error loading IMDb info for theTVDB

I must get a couple hundred errors a day thta are all the same.
2018-11-27 17:15:32 SHOWQUEUE-UPDATE::Error loading IMDb info for theTVDB: {u’status’: 403, u’message’: u"Request doesn’t contain auth token"}

I have no idea howto fix.

@mtruffa are you still receiving this error?

I’m running commit 71c7f470e5e19ed3525df29a4612f60b6fe6759d and get it constantly

05:42:00 SHOWQUEUE-UPDATE::Error loading IMDb info for theTVDB: {'status': 403, 'message': "Request doesn't contain auth token"}
2019-06-12 05:40:21 SHOWQUEUE-UPDATE::Error loading IMDb info for theTVDB: {'status': 403, 'message': "Request doesn't contain auth token"}
2019-06-12 05:39:38 SHOWQUEUE-UPDATE::Error loading IMDb info for theTVDB: {'status': 403, 'message': "Request doesn't contain auth token"}
2019-06-12 05:39:36 SHOWQUEUE-UPDATE::Error loading IMDb info for theTVDB: {'status': 403, 'message': "Request doesn't contain auth token"}
2019-06-12 05:39:33 SHOWQUEUE-UPDATE::Error loading IMDb info for theTVDB: {'status': 403, 'message': "Request doesn't contain auth token"}
2019-06-12 05:39:25 SHOWQUEUE-UPDATE::Error loading IMDb info for theTVDB: {'status': 403, 'message': "Request doesn't contain auth token"}
2019-06-12 05:39:23 SHOWQUEUE-UPDATE::Error loading IMDb info for theTVDB: {'status': 403, 'message': "Request doesn't contain auth token"}
2019-06-12 05:39:12 SHOWQUEUE-UPDATE::Error loading IMDb info for theTVDB: {'status': 403, 'message': "Request doesn't contain auth token"}
2019-06-12 05:31:05 SHOWQUEUE-UPDATE::Error loading IMDb info for theTVDB: {'status': 403, 'message': "Request doesn't contain auth token"}
2019-06-12 05:31:00 SHOWQUEUE-UPDATE::Error loading IMDb info for theTVDB: {'status': 403, 'message': "Request doesn't contain auth token"}
2019-06-12 05:24:58 SHOWQUEUE-UPDATE::Error loading IMDb info for theTVDB: {'status': 403, 'message': "Request doesn't contain auth token"}
2019-06-12 05:24:49 SHOWQUEUE-UPDATE::Error loading IMDb info for theTVDB: {'status': 403, 'message': "Request doesn't contain auth token"}
2019-06-12 05:24:40 SHOWQUEUE-UPDATE::Error loading IMDb info for theTVDB: {'status': 403, 'message': "Request doesn't contain auth token"}
2019-06-12 05:02:31 SHOWQUEUE-UPDATE::Error loading IMDb info for theTVDB: {'status': 403, 'message': "Request doesn't contain auth token"}
2019-06-12 04:57:58 SHOWQUEUE-UPDATE::Error loading IMDb info for theTVDB: {'status': 403, 'message': "Request doesn't contain auth token"}

@echel0n

Are you still getting this message ?

i’ll update and check

nope still getting

2019-06-13 07:45:51 SHOWQUEUE-FORCE-UPDATE::Error loading IMDb info for theTVDB: {'status': 403, 'message': "Request doesn't contain auth token"}
2019-06-13 07:36:22 SHOWQUEUE-FORCE-UPDATE::Error loading IMDb info for theTVDB: {'status': 403, 'message': "Request doesn't contain auth token"}

Are you still getting this issue, if so just restart the app, should resolve it.
I will refactor the code to ensure tokens for TheTVDB are retrieved and stick.

1 Like

seems to be, thanks. although now I’m getting

[Rarbg]::Unable to connect to provider

probably unrelated

RARBG has always randomly kicked back that error, its all got to do with to many connections made to their API in a certain timeframe.

1 Like

sorry to bring this back up. i’ve tried restarting the app (and the server) and still keep getting this error.
checked and ive pulled latest changes from master too.
any ideas what else i can try?

Which version of SR are you on ?

ugh sorry, i should have put that in the original post, my apologies!
i’m on 9.4.84

I would suggest moving to the dev branch on python 3

I keep getting these TVDB errors too, on Synology with 9.4.177-1. Restarting doesn’t help. Adding a new show is no longer working (?) data is incomplete and typically says a currently running show has ended and was aired 19 years ago… Not sure if that error is related…

What does the error look like please ?

1 Like

Testing posting again…

2019-10-18 08:15:26 SHOWQUEUE-FORCE-UPDATE::Error loading IMDb info for theTVDB: (invalid_request) No refresh token
2019-10-18 03:18:clock430: SHOWQUEUE-UPDATE::Error loading IMDb info for theTVDB: (invalid_request) No refresh token

Error as above; is there anything I can do to manually clear or insert the token? Can I provide any more data that would help you figure this one out?

you could delete the token.json file and restart SR to re-create it.

1 Like

Deleted the token file (in /var/packages/sickrage/target/var) and restarted, and got the same error again this morning

2019-10-26 03:29:08 SHOWQUEUE-UPDATE::Error loading IMDb info for theTVDB: (invalid_request) No refresh token

Pressed the wrong button so didn’t respond directly to your comment… Please see the comment above this one. :slight_smile:

This issue seems to have gone away for me now.

My log is now instead filled with
2019-11-08 06:12:36 SEARCHQUEUE-BACKLOG-342659::ReadTimeout(ReadTimeoutError(“HTTPSConnectionPool(host=‘www.sickrage.ca’, port=443): Read timed out. (read timeout=30)”,),)

About 1100x per day